Return Policy

Return Policy for Electro Zone

At Electro Zone, we are committed to ensuring our customers' satisfaction with their purchases. This policy outlines our guidelines for returns and exchanges, designed to maintain quality standards and protect customer rights.
1. General Return Conditions

Return Period: Customers may request a return within [ 3 days] from the date of receipt. Requests made beyond this period will not be accepted.
Product Condition: The product must be in its original condition, unused, and include all original packaging and tags. Products that have been opened, used, or installed, such as screen protectors, will not be eligible for return.

2. Returns for Damaged or Defective Products

Manufacturing Defects and Damages: If the product has a manufacturing defect or arrives damaged, you can request an exchange or a full refund.
Reporting Issues: The customer must contact us via email at Electrozone901@gmail.com or by phone at +962 7 7086 6688 within [number of days, e.g., 3 days] from the date of receiving the product to report the defect or damage.

3. Returns for Reasons Other Than Defects or Damages

Return Shipping Fees: If the customer wishes to return a product for reasons other than defects or damages (such as changing their mind), return shipping fees will be deducted from the refund amount.
Return Shipping: The customer is responsible for covering the return shipping costs if the return is due to personal reasons or reasons unrelated to product quality.

4. Non-Returnable Products

Certain products cannot be returned in the following cases:

Products that have been opened, used, or installed, such as screen protectors.
Products that have been damaged or broken due to misuse or neglect.
Consumable items that cannot be resold once opened.

5. Exchange Policy

Exchanges: If the same product is available, the damaged or defective item can be exchanged at no extra cost. If the same product is unavailable, we will issue a full refund.
Product Inspection: After receiving the returned product and inspecting its condition, we will determine its eligibility for exchange or refund.

6. Refund Process

Refund Procedure: Once the return request is approved and the product is received in its original condition, the refund will be issued to the customer using the original payment method.
Refund Timeframe: The refund process may take [number of days, e.g., 5-7 business days] depending on the payment method used.

7. Policy Updates

We reserve the right to modify this return policy as needed to keep it aligned with changes in our business operations. Any updates will be posted on this page, and we encourage customers to review the policy regularly.